Privacy Policy | Mortgage Coach TX

This Privacy Policy describes how Oly — Your Mortgage Coach ("Mortgage Coach TX," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, apply for a loan, or interact with us through our website or messaging services. We are committed to safeguarding your privacy and complying with all applicable state and federal laws, including the Telephone Consumer Protection Act (TCPA) and A2P 10DLC messaging guidelines.

1. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number (including mobile number), and mailing address.
Financial information: employment, income, assets, debts, Social Security number, and credit-related details necessary to process a mortgage application.
Property information: property address, estimated value, loan amount, and loan purpose.
Usage data: pages visited, browser type, IP address, and interactions with our website and forms.

2. SMS / Text Message Consent (A2P Compliance)

Opt-in & Consent. By providing your mobile phone number and checking the consent box on our forms, you expressly consent to receive automated and non-automated SMS/text messages, including messages sent using an autodialer or prerecorded voice, from Oly — Your Mortgage Coach and Mortgage Coach TX at the number you provided. This consent applies to loan-related communications, application status updates, reminders, and follow-up inquiries.

Message frequency. Message frequency varies. You may receive several messages per month related to your application or inquiry.

Standard rates may apply. Message and data rates may apply from your mobile carrier. You are responsible for any message or data charges incurred.

Opt-out. You may opt out of receiving SMS messages at any time by replying STOP to any message. To opt out of email communications, reply UNSUBSCRIBE. For help, reply HELP or contact us at oly@mortgagecoachtx.com or (915) 422-3211.

We will not sell or rent your mobile number to third parties for marketing purposes. Your consent to receive SMS messages is not a condition of any purchase or service, and you may revoke it at any time.

3. How We Use Your Information

To process and evaluate your mortgage application.
To communicate with you about your loan, including via phone, email, and SMS/text message.
To verify your identity and creditworthiness.
To comply with legal, regulatory, and licensing requirements.
To improve our website, services, and customer experience.

4. How We Share Your Information

We may share your information with credit bureaus, loan investors, title companies, and other service providers necessary to process and close your loan. We do not sell your personal information to third parties for their independent marketing purposes. We may disclose information when required by law or to protect our rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at oly@mortgagecoachtx.com or (915) 422-3211.

7. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us:

Oly — Your Mortgage Coach

11331 James Watt Dr Bldg F200, El Paso, TX 79936

Phone: (915) 422-3211

Email: oly@mortgagecoachtx.com

NMLS ID# 1751755 · Branch NMLS# 1793450